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Delivery
- Final invoice amount to be paid in full before shipping. Goods will only be shipped once the full amount reflects in the sender’s account.
- Shipping fee of R99
- Products marked as ‘1 per customer’ are restricted to 1 per customer, any orders containing more will be cancelled.
- Handling time may vary from 1-3 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually get dispatched the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
- A tracking number for each order will be provided via email upon shipment.
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- We do not accept international returns/exchanges.
- Chota Mohamed Pty Ltd Trading as Ebbies Fashion House takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping the fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorization.
- Shipments go out Monday through Friday, not including public holidays.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
- All orders are shipped double boxed with relevant labels.
Returns
- Returns will only be considered within 14 days of purchase
- Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM.
- A returns form will need to be filled in
- Customer will be liable for shipping costs incurred in regard to exchange of product
- Please ensure product is returned in original packaging with attached swing tags
- Returned product must be saleable, not worn and unaltered
- All Clearance sales are final and will not be accepted for refunds or exchanges.
- We do not accept international returns/exchanges.
- Please contact us via email address shop@ebbies.co.za