Ebbies-Fashion House

Terms & Conditions

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Terms & Conditions

  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House hereafter will be referred to as Ebbies
  • Ebbies is a business in the retail industry.
  • The offering on this website is available to South Africa only.
  • Orders will be confirmed and billed via the email address provided on the order form.
  • Final invoice amount to be paid in full before shipping. Goods will only be shipped once the full amount reflects in the sender’s account.
  • Shipping fee is R99
  • Products marked as ‘1 per customer’ are restricted to 1 per customer, any orders containing more will be cancelled.
  • The provision of goods and services by Ebbies is subject to availability. In some cases, due to the nature of the online store, overselling may occur resulting in refunds. We will refund a client in full within 30 Days. Cancellation of orders by the client will attract a 10% administration fee.
  • Handling time may vary from 1-3 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually get dispatched the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
  • A tracking number for each order will be provided via email upon shipment.
  • We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
  • We do not accept international returns/exchanges.
  • Ebbies takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping the fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
  • All sales are final.  This is most applicable to incorrect size choice by the customer. Please ensure you choose correct item and size. We are available to take your queries via email at shop@ebbies.co.za
  • Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM.
  • Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
  • Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorization.
  • Shipments go out Monday through Friday, not including public holidays.
  • Orders with incorrect billing information, or requiring additional verification, will be delayed.
  • In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
  • All orders are shipped double boxed with relevant labels.
  • All shoes and clothing are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all items offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
  • This site serves as a full online sneaker and street wear clothing store and nothing else; no other items will be billed or shipped from this site.
  • Ebbies takes all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/atachment.php?aa_id=3569 our summarized policies may be read here.
  • Card transactions will be acquired for Ebbies via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to payfast.co.za to view their security certificate and security policy.
  • Ebbies will store customer details separately from card details which are entered by the client on payment gateways secure site.
  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Ebbies takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
  • Ebbies adheres to retail regulatory laws as set out under South African law
  • Ebbies may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Regulation Laws

  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House is a business in the retail industry.
  • The offering on this website is available to South Africa only.
  • All shoes and clothing are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all items offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
  • This site serves as a full online sneaker and street wear clothing store and nothing else; no other items will be billed or shipped from this site.
  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House takes all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/atachment.php?aa_id=3569 our summarized policies may be read here.
  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House adheres to retail regulatory laws as set out under South African law
  • Chota Mohamed Pty Ltd Trading as Ebbies Fashion House may, in its sole discretion, change this agreement or any part thereof at any time without notice.