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Delivery
- Final invoice amount to be paid in full before shipping. Goods will only be shipped once the full amount reflects in the sender’s account.
- Products marked as ‘1 per customer’ are restricted to 1 per customer, any orders containing more will be cancelled.
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Handling time may vary from 1–3 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually get dispatched the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch. Delivery to outlying areas may take 7–10 business days.
- A tracking number for each order will be provided via email upon shipment.
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- We do not accept international returns/exchanges.
- Chota Mohamed Pty Ltd Trading as Ebbies Fashion House takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping the fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorization.
- Shipments go out Monday through Friday, not including public holidays.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
- All orders are shipped double boxed with relevant labels.
Returns
- Returns will only be considered within 14 days of purchase
- Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM.
- A returns form will need to be filled in
- Customer will be liable for all courier fees related to the exchange, including the cost of returning the product and the delivery of the replacement.
- Please ensure product is returned in original packaging with attached swing tags
- Returned product must be saleable, not worn and unaltered
- All Clearance sales are final and will not be accepted for refunds or exchanges.
- We do not accept international returns/exchanges.
- Please contact us via email address [email protected]